Q1：How can I make a reservation?

All you need to do is tell us your expected due date (EDD). We will offer you advice on when to start. Please follow our Wechat official account genteeljamu by scanning the barcode, or add our customer service account lizjacobs on Wechat for further information.

Q2：How long does a session last?

A full package is 10 days. This is to ensure you benefit the most from this process. We also offer 5-day and 7-day express packages, helping customers to be time-flexible and to still receive powerful benefits

Q3：How to make a booking if I am not sure about my EDD and method of delivery?

Please contact us for preliminary booking to ensure a therapist has a time slot for you. You inform us when to officially start our session after delivery. We also will consider your postpartum condition and recovery stage to set up a proper time slot for your session.

Q4：How can I make a reservation?

You can book one of our therapists from 7 months into pregnancy or up to 6 months after pregnancy but it is best to make a reservation before delivery, as we are often booked.

Q5：When can I start the session after natural birth delivery?

For a naturally delivering mother, you may start the session one week after delivery. The first week is the most crucial for you to start skin bonding with your baby. We encourage every mother to breastfeed your baby and spend as much skin bonding time as possible with your baby. Please reduce the visitation by friends and family and maximize your time for your baby. After 7 days of rest and recovery, we can begin.

Q6：When can I start the session after caesarean delivery?

We suggest caesarean mothers start their session three weeks after delivery. Massage for the uterine rectification will generate maximum effect four weeks after delivery.

Q7：What do I need to prepare at home after making a successful booking?

Two bath towels, a small face towel, and a cozy bedroom with the room temperature at around 26 degree Celsius is optimal.

Q8：How do I pay my deposit and my bill?

If you are successfully booked you need to pay 2000rmb as a deposit. Once the sessions begin, you can then pay the rest of the balance. You have several options to make payment which include, an electronic bank transfer EFT, credit card, Alipay and Wechat Pay. The deposit cannot be refunded or transferable.

Q9：If the reservation list is full, will there be a waiting list?

When we are fully booked, you will be placed on the waiting list. This means there is no therapist available for you at present and we will inform you immediately when there is.

Q10：Are Jamu herbs and oil used in the treatment safe to breastfeeding?

Selected Jamu Tapel, Tissue-oil, lemongrass and grapefruit oil are safe for breastfeeding and will cause no adverse reactions. The effects of Jamu Tapel have been witnessed by millions of Singaporean mothers while the Tissue oil is specially designed for eliminating scars, discolouring and stretch marks.

Q11：Under what circumstance should I avoid receiving treatment?

If you develop symptoms for high temperature, flu or hypertension, you should avoid treatment.